Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Place an order or make a purchase
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback programs

Types of Personal Data

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)
• Research institution affiliation and credentials
• Order history and product preferences
• Communication records and support interactions

Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and technical assistance
• Sending order confirmations, shipping updates, and important notices
• Improving our products and services
• Conducting research and analytics to enhance user experience
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors for secure transaction handling
• Shipping companies for order fulfillment
• Cloud storage providers for data hosting
• Analytics services for website optimization
• Customer support platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Incident response procedures
• Compliance with industry security standards

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal data
• Obtain a copy of your information in a portable format
• Review how your data is being used

Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal data
• Restrict processing of your information

Marketing Communications

• Opt-out of marketing emails at any time
• Manage your communication preferences
• Unsubscribe from newsletters and promotional content

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account information: Until account deletion or 7 years of inactivity
• Order records: 7 years for tax and regulatory compliance
• Support communications: 3 years after resolution
• Marketing data: Until you opt-out or 2 years of inactivity
• Website analytics: 26 months maximum

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last Modified" date at the top of this policy

11. Contact Information

If you have questions about this privacy policy or our data practices, please contact us: